# What do I do about a billing problem?

> Invoices, your card and billing details are in Plan & billing. For anything else, like a wrong charge, a missing invoice or a refund, email support@densy.io or chat with us and we'll sort it out.

Source: https://densy.io/en/help-center/billing-problems  
Last updated: 2026-11-04

Write to us at [support@densy.io](mailto:support@densy.io) or click (Need help?) in the bottom-right corner of the app and choose **Chat with us**. Tell us your organization's name and what's wrong; we'll sort it out with you.

A few things you can do yourself on **Plan & billing** (click your profile picture or initials in the top right). Only admins see it.

- **An invoice:** click it under **Invoices** to open it in Stripe. With more than 24, **See older invoices** shows the rest.
- **Your card, billing address or tax ID:** while you're on Plus, click **Manage subscription**. Otherwise, write to us.
- **A payment that failed:** until it's paid, your organization is on the Free limits and your data stays. Pay the invoice marked **Open** under **Invoices**, or click **Upgrade to Plus** to update your card in Stripe.

To stop paying, see [How do I cancel Densy Plus?](https://densy.io/en/help-center/how-to-cancel-densy-plus)