# How do I talk to my clients in Densy?

> You write to clients in the project's Discussion tab or on each product. What clients see, how to keep files from the chat and who gets notified.

Source: https://densy.io/en/help-center/client-communication-in-densy  
Last updated: 2026-11-03

You talk to clients in two places. The project discussion is for anything about the project as a whole. The product discussion sits on each product and service, so feedback stays next to the thing it's about.

![The Discussion tab of a project, with the With client thread open](https://densy.io/images/help/en/client-communication-in-densy/project-discussion.webp)

## Write to a client about the project

1. Open the project and click the **Discussion** tab.
2. Make sure **With client** is selected.
3. Type your message and send it. You can attach files and images.

The client finds the same thread under **Discussion** on their project page. Everyone on your team who can open the project can read and write here.

**With team** is a separate thread for your team. Clients never see it.

## Talk about one product

1. Open the room.
2. Next to the product's approval status, click (Open product discussion).
3. **Product discussion** opens. Write your comment and send it.

![A room, then the comment count on a product, which opens Product discussion](https://densy.io/images/help/en/client-communication-in-densy/product-discussion.mp4)

Services have the same discussion.

## Who sees what

- All clients of the project share one **With client** thread, and see each other's messages. So does everyone who opens the project's share link.
- A product's discussion is the same for every client who can see that product.
- A client sees **Discussion** only when **Project discussion** is on for them, and product discussions only when **Comments** is on. See [How do I control what a client can see and do?](https://densy.io/en/help-center/how-to-manage-client-permissions-and-visibility)
- People who open the share link show up as anonymous. To know who wrote what, invite each client by email: see [How do I invite a client to a project?](https://densy.io/en/help-center/how-to-invite-client-to-project)

## Edit or delete a message

You can edit or delete your own messages in **Discussion** for 4 hours after sending them, and your own product comments at any time.

## Keep files from the discussion

Files and images sent in a thread collect under **Media & Files**, next to the discussion.

1. Click **View all media** or (View all media & files).
2. Select the files and click **Copy selected to project files**, or click **Copy all to project files**.
3. Pick a folder and click **Copy files here**.

When your organization's storage is full, the files aren't copied.

## Who gets notified

Everyone in the project's **Assigned team members** (in **Project settings**) gets a notification in Densy when someone else comments on a product or service, changes an approval or writes in **Discussion**, and an email if it's still unread after 4 hours. If nobody is assigned, nobody is notified about product comments.

Clients get an email about your new comments and messages. See [How are clients notified about project updates?](https://densy.io/en/help-center/client-notifications-project-updates)