# How are clients notified about project updates?

> What your clients hear about (comments, approvals, discussion messages), when they get an email about it, and how to stop notifications for one client.

Source: https://densy.io/en/help-center/client-notifications-project-updates  
Last updated: 2026-11-03

Clients hear about updates in two ways: a notification on their project page, and an email when they haven't seen it yet.

![The client's project page with Notifications open](https://densy.io/images/help/en/client-notifications-project-updates/client-notifications.webp)

## What clients are notified about

A client gets a notification when someone else (you, your team or another client):

- comments on a product or service, if the client has **Comments** on
- approves or rejects a product or service, or resets its approval, if the client has **Approve & reject** on
- writes in the project discussion (**With client**), if the client has **Project discussion** on

If you limited the client to some rooms with **Room access**, they only hear about those rooms.

Hiding a room or product from clients doesn't stop notifications: comments and approval changes on it still notify them. Write internal notes in **With team** instead.

Nothing else sends a notification. Adding products, changing prices, uploading files or adding tasks doesn't notify the client. When you want them to look, write to them in the discussion. See [How do I talk to my clients in Densy?](https://densy.io/en/help-center/client-communication-in-densy)

## On the project page

Notifications are under (Notifications) in the top right of the client's project page, with the number of unread ones on it. Clicking one takes them to the product or the discussion and marks it as read. **Mark all as read** clears the rest.

## By email

When a notification has been unread for 4 hours or more, Densy sends the client one email with how many updates there are and a link to the project. Each notification is emailed only once.

Only clients you invited by email get these emails. People who open the project's share link see notifications on the project page only.

## Stop notifications for a client

There's no separate switch for emails. Notifications follow the client's permissions: switch off **Comments**, **Approve & reject** or **Project discussion** and the client stops getting those notifications. See [How do I control what a client can see and do?](https://densy.io/en/help-center/how-to-manage-client-permissions-and-visibility)

A client whose access you remove with **Revoke access** gets no new notifications.