# What should I do when something goes wrong in Densy?

> Most problems go away after a reload. If yours doesn't, here's what to send us so we can fix it without asking you twice.

Source: https://densy.io/en/help-center/what-to-do-if-you-encounter-an-error  
Last updated: 2026-11-03

Many problems go away after a reload. If yours doesn't, a short message with the right details helps us fix it without asking you twice.

## Tell us what happened

Click (Need help?) in the bottom-right corner and choose **Chat with us**, or email [support@densy.io](mailto:support@densy.io). Include:

- What you did, and what you expected to happen.
- The error text, copied exactly, if a message appeared.
- A screenshot.
- The link to the page: copy the address from your browser.

The chat already knows your name and email. In an email, write from the address you sign in with.

We also get basic technical error reports automatically, but they don't tell us what you were trying to do. When you contact support, we may look at your account to find the problem; if you'd rather we didn't, say so in your message.