Write to us at support@densy.io or click in the bottom-right corner of the app and choose Chat with us. Tell us your organization's name and what's wrong; we'll sort it out with you.
A few things you can do yourself on Plan & billing (click your profile picture or initials in the top right). Only admins see it.
- An invoice: click it under Invoices to open it in Stripe. With more than 24, See older invoices shows the rest.
- Your card, billing address or tax ID: if you pay for Plus, click Manage subscription. Otherwise, write to us.
- A payment that failed: Plus stays on while we try the payment again. Your plan shows Payment failed: click Update payment method and add a card that works. If the payment still doesn't go through, your organization moves to the Free plan; nothing is deleted.
To stop paying, see How do I cancel Densy Plus?