Only admins of your organization can cancel. If you're not an admin, ask one in your team.
Cancel
- Click your profile picture or initials in the top right and choose Plan & billing.
- Click Manage subscription. Stripe opens in a new tab.
- Cancel the subscription there.
Back in Densy, your plan shows Cancelled and the date Plus ends. Until then, nothing changes. To keep Plus after all, open Manage subscription again before that date.
A free trial or a referral bonus period ends by itself, so there's nothing to cancel. If you clicked Subscribe now during the trial, your plan says when billing starts: cancel in Manage subscription before that date and you won't be charged.
What happens when Plus ends
Your organization goes back to the Free plan. Nothing is deleted: projects, products, files, visuals and the links you've shared with clients all stay.
What you notice is the Free limits:
- Storage drops to 3 GB. Files over it stay, but you can't add new files to a project's files until you're under it. Usage is recounted every night, so after deleting files you can upload again the next day.
- Team members: nobody loses access. You can't invite anyone or reactivate a member while members and pending invitations together reach 3.
- Custom product specs you made stay; you can't add new ones over 4.
- Atrium credits drop to 5 a month, Product details from a URL to 24 and Background removals to 12.
- Your logo disappears from client links, PDFs and emails.
- Links you've already shared keep their permissions; new links get the Free ones.
To come back, click Upgrade to Plus on Plan & billing. Everything is where you left it.
Monthly fees aren't refunded for the rest of the period, unless the law says otherwise: see the Terms of Service. If something went wrong with a payment, see What do I do about a billing problem?