Sprite
Densy.io
Legal

Terms of Service

Effective Date: January 1, 2024
Last Updated: July 12, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Biano s.r.o. ("Densy," "we," "us," or "our"), governing your use of the Densy platform and services.

By accessing or using Densy, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our services.

2. Eligibility

  1. Age Requirement: You must be at least 16 years old to use Densy. By using our services, you represent and warrant that you meet this age requirement.

  2. Organization Requirement: To use Densy, you must either create a new organization or join an existing organization through invitation. You cannot access Densy's features without being associated with an organization.

  3. Authority: If you're accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Description of Service

  1. Platform Overview: Densy is a comprehensive project management and design platform primarily for interior designers and architects, though accessible to all design enthusiasts.

  2. Service Tiers:

    • Free Tier: Access to platform features with certain usage limits
    • Densy Plus: Monthly subscription with increased usage limits

4. Account Registration and Security

  1. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
  2. You are responsible for safeguarding your account credentials and for any activities or actions under your account.
  3. You must notify us immediately of any unauthorized use of your account.
  4. Human Registration: Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted.
  5. Organization Association: You must create or join an organization during registration to access the Service.

5. Subscription and Payment

  1. Billing: Densy Plus subscriptions are billed monthly through our payment processor, Stripe.

  2. Automatic Renewal: By default, all subscriptions automatically renew for successive periods of the same duration. We will automatically charge your payment method on file upon renewal unless you cancel before the renewal date. You may cancel at any time, and the cancellation will take effect at the end of your current billing period.

  3. Refunds: Monthly subscription fees are non-refundable except as required by law.

  4. Price Changes: We may modify subscription prices with at least 30 days' notice. Continued use after the notice period constitutes acceptance of the new pricing.

  5. Failed Payments: If payment fails, we may suspend access to Densy Plus features. Your data remains accessible, but you cannot upload new files if exceeding free tier limits.

  6. Purchase Orders: If you require a purchase order, you must provide the purchase order number at the time of purchase. Any terms on your purchase order that conflict with these Terms are null and void.

6. User Content and Intellectual Property

  1. Your Content: You retain all ownership rights to content you upload to Densy ("User Content"), except for AI-generated content as specified below.

  2. License to Densy: You grant us a worldwide, non-exclusive, royalty-free license to use, store, display, and distribute your User Content solely as necessary to provide our services.

  3. AI-Generated Content: By using Muse AI features, you grant Densy a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, and distribute any AI-generated content for any purpose, including improving our AI models and marketing. You retain any rights you may have in the prompts used to generate such content.

  4. User Representations: You represent and warrant that:

    • You own or have necessary rights to all User Content
    • Your User Content doesn't infringe any third-party rights
    • You are solely responsible for any content you upload or import through our Service

  5. Avatar Usage: You grant us permission to use your profile avatar for service-related purposes.

7. Acceptable Use Policy

  1. You agree not to:

    • Use Densy for any illegal purposes
    • Upload content that infringes intellectual property rights
    • Attempt to reverse engineer, decompile, or hack our services
    • Use automated systems or software to extract data from Densy
    • Resell or commercially exploit our services without authorization
    • Impersonate others or provide false information
    • Transmit viruses or malicious code
    • Interfere with or disrupt our services
    • Use Densy for unauthorized market research or competitive analysis
    • Use the Service to benchmark against competitors without our written consent
    • Create multiple free accounts to circumvent usage limits
    • Use the Service in any manner that could disable, overburden, or impair our servers

  2. Content Responsibility: You acknowledge that you are responsible for ensuring you have the right to use any content imported or collected through our Service.

8. Client Dashboard Access

  1. Project owners may share projects with clients via unique links.
  2. Clients accessing dashboards are not required to register but are bound by these Terms.
  3. You are responsible for any actions taken by individuals with whom you share project access.

9. Third-Party Services

  1. Densy uses third-party services for payment processing, infrastructure hosting, and certain automated features. Your use of these integrated features is subject to our Terms.
  2. We are responsible for our third-party service providers' handling of your data as described in our Privacy Policy.

10. Privacy, Data Protection, and Support Access

  1. Our Privacy Policy (available at https://densy.io/cs/privacy-policy) explains how we collect, use, and protect your information.
  2. We use your data for analytics and service improvements.
  3. We comply with GDPR and CCPA requirements where applicable.

  4. Support Access: When you contact our support team for assistance, you grant us permission to access your account and content as necessary to diagnose and resolve issues. If you wish to receive support without granting such access, please specify this in your support request.

11. Disclaimers and Limitation of Liability

  1. Service "As Is": DENSY IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

  2. Comprehensive Liability Exclusion: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DENSY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS ("DENSY PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO:

    • (a) Your access to, use of, or inability to use the Service
    • (b) Any conduct or content of any third party on the Service
    • (c) Any User Content or content obtained from the Service
    • (d) Unauthorized access, use, or alteration of your transmissions or content
    • (e) Any action taken in connection with investigations by Densy Parties or law enforcement
    • (f) Any action taken regarding intellectual property rights
    • (g) Any errors or omissions in the Service's operation
    • (h) Any damage to any user's computer, mobile device, or other equipment or technology, including damage from any security breach, virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, or any other technical malfunction

    THIS LIMITATION APPLIES WHETHER THE DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT DENSY PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

  3. Liability Cap: IN NO EVENT WILL THE DENSY PARTIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE GREATER OF (A) ONE HUNDRED EUROS (€100) OR (B) THE FEES ACTUALLY PAID BY YOU TO DENSY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

  4. No Injunctive Relief: YOU AGREE THAT ANY DAMAGES YOU MAY INCUR ARISING OUT OF DENSY PARTIES' ACTS OR OMISSIONS ARE NOT IRREPARABLE AND ARE INSUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR OTHER EQUITABLE RELIEF RESTRICTING THE OPERATION OF THE SERVICE OR ANY OTHER SERVICE, PROPERTY, OR CONTENT OWNED OR CONTROLLED BY DENSY PARTIES.

  5. Third-Party Release: YOU RELEASE DENSY PARTIES FROM ALL CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST THIRD PARTIES.

  6. Exclusive Remedy: Your exclusive remedy for any breach of our limited warranties is for Densy to use commercially reasonable efforts to correct the Services. If we cannot substantially correct a breach in a commercially reasonable manner, you may terminate your subscription and receive a pro-rated refund for any prepaid unused fees.

  7. Essential Purpose: YOU ACKNOWLEDGE THAT THESE LIMITATIONS ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN US AND THAT IN THE ABSENCE OF SUCH LIMITATIONS THE ECONOMIC TERMS OF THESE TERMS WOULD BE SUBSTANTIALLY DIFFERENT.

12. Indemnification

You agree to defend, indemnify, and hold harmless Densy Parties from and against any claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including attorney's fees) arising from:

  • (a) Your use of and access to the Service
  • (b) Your violation of any term of these Terms
  • (c) Your violation of any third-party right, including any copyright, property, or privacy right
  • (d) Any claim that your User Content caused damage to a third party
  • (e) Any content you import, collect, or obtain through our Service

This defense and indemnification obligation will survive these Terms and your use of the Service.

13. Termination and Access Restrictions

  1. Our Termination Rights: WE RESERVE THE RIGHT TO LIMIT, SUSPEND, TERMINATE, MODIFY, OR DELETE YOUR ACCOUNT OR YOUR ACCESS TO THE SERVICE (OR PORTIONS THEREOF) AT ANY TIME, WITH OR WITHOUT NOTICE, FOR ANY REASON OR NO REASON, INCLUDING BUT NOT LIMITED TO:

    • Violation of these Terms
    • Actual or suspected illegal or improper use of the Service
    • Creating risk or possible legal liabilities for us
    • Infringing third-party intellectual property rights
    • Actions inconsistent with the letter or spirit of our Terms
    • Extended periods of inactivity
    • Free accounts with no activity (logins or usage) for 90 consecutive days
    • Our decision to discontinue the Service
    • Technical or security reasons
    • Request by law enforcement or government agencies

  2. No Compensation: YOU ACKNOWLEDGE THAT WE HAVE NO OBLIGATION TO COMPENSATE YOU FOR ANY LOSSES RESULTING FROM TERMINATION, INCLUDING LOSS OF YOUR ACCOUNT, USER CONTENT, OR ANY BENEFITS, PRIVILEGES, EARNED ITEMS, OR PURCHASED ITEMS.

  3. Service Discontinuation: We reserve the right to stop offering or supporting the Service or any part of it at any time, permanently or temporarily, without providing refunds, benefits, or other compensation.

  4. Disruption Prevention: Any attempt to disrupt or interfere with the Service, including undermining or manipulating its legitimate operation, is a violation of these Terms and may violate applicable laws. We may take technical and legal steps to prevent such access.

  5. By You: You may terminate your account at any time through account settings. However, this does not relieve you of obligations incurred prior to termination.

  6. Data Retention: Upon termination, we will make your data available for download for 30 days. After this period, we may delete all data. Data in backup systems may persist for up to 90 days.

  7. Repeat Infringers: We may, in appropriate circumstances and at our sole discretion, terminate accounts of users who are repeat infringers of intellectual property rights.

14. Publicity Rights

By using our Services, you grant us permission to use your organization's name and logo to identify you as our customer on our website and in promotional materials. You may opt out of this by emailing support@densy.io.

15. Modifications to Terms

  1. We may modify these Terms at any time with 30 days' notice for material changes.
  2. Continued use after the notice period constitutes acceptance of the modified Terms.

16. Governing Law and Disputes

  1. These Terms are governed by the laws of the Czech Republic.
  2. Any disputes shall be resolved in the courts of the Czech Republic, specifically in Prague.
  3. You agree to submit to the personal jurisdiction of these courts.

  4. Export Restrictions: The Service may be subject to export control laws and regulations. You agree not to export or re-export any part of the Service in violation of any applicable restrictions.

17. General Provisions

  1. Entire Agreement: These Terms constitute the entire agreement between you and Densy.

  2. Severability: If any provision is found unenforceable, the remaining provisions continue in effect.

  3. No Waiver: Our failure to enforce any right or provision is not a waiver.

  4. Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

  5. Force Majeure: We're not liable for delays or failures due to circumstances beyond our reasonable control.

18. Feedback and Suggestions

Any feedback, comments, or suggestions you may provide regarding Densy is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit without any obligation to you. By submitting feedback, you grant us a perpetual, worldwide, royalty-free license to use and incorporate your feedback into our Service.

19. Contact Information

For questions about these Terms, contact us at:

Biano s.r.o.
IČ: 04146905
DIČ: CZ04146905
Křižíkova 148/34
186 00 Praha - Karlín
Czech Republic
Email: support@densy.io