Deleting your account or an organization is permanent. Densy deletes the data itself, not just your access to it, and you can't get it back. How to delete is in How do I delete my account or organization?
Export what you need first
Once you've confirmed, there's nothing left to download. Save what you want to keep beforehand:
- Export your rooms, or on Densy Plus whole projects, to PDF or a spreadsheet. See How do I export a room or project to PDF or a spreadsheet?
- Download the project files and Atrium images you need.
You can also request a copy of your personal data at info@densy.io.
What happens when you confirm
- The organization and everything in it is deleted right away: projects, rooms, products, files, Studio boards, Atrium visualizations, tasks, chat messages, clients and the product library.
- Client links and Atrium share links stop working, and unused Atrium credits are lost.
- If you deleted your account, you're signed out, your profile goes too and our emails stop.
We keep only invoices, as the law requires.
If you just stop using Densy
Your account stays. Under our Terms, a Free account may be closed after 90 days without activity. If we close an account, you get 30 days to download your data.