How do I create a project?
Create a project for each home or space and keep its rooms, schedule, budget and client chat together. What you can set up front and what to do next.
2 min de lecturaLeer
Centro de ayuda
Guías, tutoriales y artículos de ayuda para sacar el máximo partido a Densy.
Getting started
How do I add products to a project?
All the ways to get products into a room: paste a shop link and Densy fills in the row, pick from your library, type it in, clip it while you browse or import a whole spreadsheet.
3 min de lecturaLeer
How do I install the Densy Product Clipper?
The Densy Product Clipper is a free Chrome extension that saves products from any shop's page into a room or your library. How to install it, sign in and clip.
2 min de lecturaLeer
How do I add my studio's logo?
Add your studio's logo once in Organization settings. On Densy Plus, clients see it on their project link, in your PDFs and in invite emails.
1 min de lecturaLeer
How do I connect Claude, ChatGPT or another AI app to Densy?
Connect an AI app that supports MCP and ask it to work in your projects in your own words. It sees only what you can see, and asks before it sends, shares or deletes anything.
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Projects and product schedule
How do I add alternatives to a product?
Alternatives let your client choose between options for one spot, like the same sofa in another fabric. How to add them, compare them and what counts in the budget.
2 min de lecturaLeer
How do I add visuals to a project?
A project's Visuals hold your renders and photos for the client: upload your own, or let Atrium make one from the room's products. Each can show on a room, and you decide whether clients see it.
3 min de lecturaLeer
How do I use the products library?
Save the products you use again and again, sort them into collections and add them to any room. Plus what happens to rows in your projects when you change a library product.
4 min de lecturaLeer
How do I change a project's currency?
You can change a project's currency at any time, but Densy doesn't convert prices: the numbers stay the same and only the currency changes.
1 min de lecturaLeer
How do budgets and pricing work?
How Densy adds product prices up into section, room and project totals, what your trade discount and markup change, and which numbers your client sees.
4 min de lecturaLeer
How do I export a room or project to PDF or a spreadsheet?
Export one room or a whole project as a PDF or an Excel spreadsheet, for your client or for yourself. What you can put in, and what needs Densy Plus.
3 min de lecturaLeer
What's the maximum file size, and how much storage do I get?
Each file must be under 500 MB, and your whole organization shares one storage limit for project files. What counts towards it, and what happens when it's full.
1 min de lecturaLeer
What happens to a project when it's finished?
Densy keeps a finished project as it is until you decide. How to archive it, keep a copy, turn off client access or delete it for good.
1 min de lecturaLeer
How do I use the Project Planner?
Plan a project's tasks on one board: assign them, set due dates, add subtasks and files, group them into phases, and let clients see the plan if you want.
3 min de lecturaLeer
Working with clients
How do I invite a client to a project?
Invite a client by email and they get their own link to the project, with no account or password. Also how to send the link again or take it away.
2 min de lecturaLeer
How do I control what a client can see and do?
Each client you invite has their own permissions, so one can approve products while another only looks, without prices. What you can switch, and how to hide things from every client.
3 min de lecturaLeer
How do client approvals work?
Your client approves or rejects products and services from their project link. This article shows where you see their decision, how it differs from your own status, and how to record it for them.
3 min de lecturaLeer
How do I talk to my clients in Densy?
You write to clients in the project's Discussion tab or on each product. What clients see, how to keep files from the chat and who gets notified.
2 min de lecturaLeer
How are clients notified about project updates?
What your clients hear about (comments, approvals, discussion messages), when they get an email about it, and how to stop notifications for one client.
2 min de lecturaLeer
Atrium visualizations
How do I create room visualizations with Atrium?
Atrium turns a short brief, your photos or your products into photorealistic room images. How to create one, start from a project or a room, and find your visuals later.
2 min de lecturaLeer
Which Atrium recipe should I use?
Which recipe fits what you want to make: a concept with a story, a new room from a brief, a restyled photo of a real room, your picked products in a room, or a first look at each room of a floor plan.
2 min de lecturaLeer
How do I edit an Atrium visual?
Change the whole image or just one thing in it, go back to an earlier version, and edit the title and story. Each edit adds a new version, so you can always go back.
2 min de lecturaLeer
How do I show an Atrium visual to my client?
Add a visual to your client's project so it sits next to their rooms and products, or send a share link that works without a project. What the client sees, and how to hide it.
2 min de lecturaLeer
How do Atrium credits work?
Your whole team draws from the same monthly Atrium credits. What uses a credit, when they reset and what happens when you run out.
1 min de lecturaLeer
Team and access
How do I invite team members to Densy?
Invite people to your organization by email and pick a role for each: Admin, Member or Project member. What each role can do, and how a project member gets their projects.
2 min de lecturaLeer
How do I control who can see a project?
Your team sees projects by role, clients only what you share with them. How to give someone access to a project, change a role or remove a person.
1 min de lecturaLeer
How many team members can I have in Densy?
Free covers 3 people in your organization, you included, and Densy Plus covers 6. What takes a seat and how to free one up.
1 min de lecturaLeer
How do I cancel a team invitation?
Delete a pending invitation to turn its link off and free the seat it was holding. Plus what to do about expired invitations and people who already joined.
1 min de lecturaLeer
What if a team invitation email doesn't arrive?
Invitation emails come from Densy, so they're easy to miss. Where to look, how to send the link yourself and what to do when it has expired.
1 min de lecturaLeer
Plan and billing
How do I upgrade to Densy Plus?
Densy Plus is one monthly subscription for your whole organization. How to upgrade, how to try it free for 14 days first, and what changes with Plus.
2 min de lecturaLeer
How do I cancel Densy Plus?
An admin cancels in Plan & billing under Manage subscription. You keep Plus until the end of the period you've paid for, then your organization is on the Free plan. Nothing is deleted.
2 min de lecturaLeer
What do I do about a billing problem?
Invoices, your card and billing details are in Plan & billing. For anything else, like a wrong charge, a missing invoice or a refund, email support@densy.io or chat with us and we'll sort it out.
1 min de lecturaLeer
How does the Densy referral program work?
Every designer who signs up with your link and starts a real client project earns you a month of Densy Plus, with no cap. How to share the link and when a referral counts.
1 min de lecturaLeer
Account and data
How does Densy protect my data?
Your data is stored in data centres in the EU with industry-standard security. Who has access to it, how we back it up and what your rights are.
1 min de lecturaLeer
How do I delete my account or organization?
You can delete your account or one organization yourself in Settings, as long as it doesn't touch anyone else's work and nothing is being paid. Otherwise we do it for you.
2 min de lecturaLeer
What happens to my data when I delete my account?
Deleting your account or organization deletes its data right away and for good. What to export first, what gets deleted and what we keep.
1 min de lecturaLeer
Help and support
How do I get help with Densy?
Write to the Densy team in the chat from any page, or by email. Also how to book an online meeting with us or join our Slack community.
1 min de lecturaLeer
What should I do when something goes wrong in Densy?
Most problems go away after a reload. If yours doesn't, here's what to send us so we can fix it without asking you twice.
1 min de lecturaLeer
How do I send feedback or suggest a feature?
Got an idea or something that doesn't work? Send it to us straight from Densy, in the chat or by email. We read every message and reply to your email.
1 min de lecturaLeer