Only admins of your organization can cancel. If you're not an admin, ask one in your team.
Cancel
- Click your profile picture or initials in the top right and choose Plan & billing.
- Click Manage subscription. Stripe opens in a new tab.
- Cancel the subscription there.
Back in Densy, your plan shows Cancelled and the date Plus ends, at the end of the period you've paid for. Until then, nothing changes. To keep Plus after all, open Manage subscription again before that date.
A free trial or bonus period ends by itself, so there's nothing to cancel. If you subscribed during it with Subscribe now, cancel in Manage subscription before billing starts and you won't be charged.
What happens when Plus ends
Your organization goes back to the Free plan. Nothing is deleted: projects, products, files, visuals and the links you've shared with clients all stay.
What you notice is the Free limits:
- Storage drops to 3 GB. Files over it stay, but you can't add new files to a project's files until you're under it. Usage is recounted every night, so after deleting files you can upload again the next day.
- Team members: nobody loses access. You can't invite anyone or Restore access for a member while members and pending invitations together reach 3.
- Custom product specs you made stay; you can't add new ones over 4.
- Atrium credits drop to 5 a month, Smart product fill to 24 and Background removals to 12.
- Your logo disappears from client links, PDFs and emails.
- Links you've already shared keep their permissions; new links get the Free ones.
To come back, click Upgrade to Plus on Plan & billing. Everything is where you left it.
What you've paid for the current month or year isn't refunded, unless the law says otherwise: see the Terms of Service. If something went wrong with a payment, see What do I do about a billing problem?