Write to us at support@densy.io or click in the bottom-right corner of the app and choose Chat with us. Tell us your organization's name and what's wrong; we'll sort it out with you.
A few things you can do yourself on Plan & billing (click your profile picture or initials in the top right). Only admins see it.
- An invoice: click it under Invoices to open it in Stripe. With more than 24, See older invoices shows the rest.
- Your card, billing address or tax ID: while you're on Plus, click Manage subscription. Otherwise, write to us.
- A payment that failed: until it's paid, your organization is on the Free limits and your data stays. Pay the invoice marked Open under Invoices, or click Upgrade to Plus to update your card in Stripe.
To stop paying, see How do I cancel Densy Plus?